After one year of winter time water usage (January-April), the sewer charge is adjusted based on average for the four months. As such, the cost of treating sewage is higher than our cost for delivering potable water, and therefore, sewer charges tend to be higher than water charges.įor residential customers, the first year's sewer charge is based on the number of residents in the home. The sewer system collects sewage from residential and commercial customers, and the Burlingame Treatment Plant treats sanitary sewage to protect the health of the public and the environment prior to discharge to the Pacific Ocean. How are sewer charges computed? Why is it more than the cost of water service? For residential customers, this charge includes the first 2,000 gallons of water per billing period. Fixed costs may include meter reading, repair, customer service and insurance.
What is the fixed service charge on my utility bill for?Ī bi-monthly service charge is assessed based on meter size and relates to fixed costs of providing water. If you are a renter, we may be required to notify the landlord or property owner of non-payment of water and sewer utility service. A turn-on fee applies to have service reinstated. If payment is not received within 24 hours of the notice, water service will be turned off. If payment is still not received, a shut-off notice will be delivered to the service location. The past due amount is due within 7 days of the billing date, which is stated on the bill. If payment is not received by that date, a late penalty of 1.5% is assessed on the outstanding balance and a Past Due notice will be mailed to the billing address on file. Payment is due 30 days from the billing date printed on your bill, as listed under the 'Amount Due' section. Procedures governing unpaid charges are set forth by Title 15 of the Municipal Code.
If you notice any errors or unusual items, please immediately contact our Customer Service office. When you receive your water and sewer bill, please review it very carefully. The City's utility rates and charges are Information about your rates can be downloaded here: Water & Sewer Utility Rates (pdf). The City's utility rates and charges are governed by Title 15 of the Municipal Code. What are the charges and terms of payment?
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